Returns, Exchanges & Refunds at Vanessa Creates

Because all products are either original artwork or made-to-order items created specifically for you, all sales are final.

I take great pride in my art and want you to love your order. However, I cannot accept returns or offer refunds for customer errors, such as ordering the wrong size, selecting the wrong color, or simply changing your mind.

If an item arrives damaged or defective, or if you receive the wrong item due to a fulfillment error, I will absolutely make it right. Please read below for how this works.

Damaged, Defective, or Incorrect Items (Our Mistake)

If your item arrives with a manufacturing error, a misprint, physical damage caused during shipping, or you received the wrong item entirely, please contact me within 14 days of delivery.

How to report an issue:

Email me at art@vanessa-creates.com.
Include your order number.
Attach clear photos of the damage, defect, misprint, or the incorrect item you received.

What happens next:
If the error is on me or my fulfillment team, you will not pay a dime. I will cover the cost of shipping the replacement item to you, and you will receive a free replacement or a full refund to your original payment method. You will not be required to pay for return shipping.

Customer Ordering Errors (Your Responsibility)

Because every made-to-order item is created the moment you place your order, I cannot accept returns or issue refunds for customer errors.

If you order the wrong size, select the wrong color, or provide an incorrect shipping address at checkout, that is final sale. Please double-check the size charts and your shipping details before completing your purchase.

If you provided an incorrect shipping address and the package is returned to the fulfillment center, you will be responsible for paying the shipping cost to send it to the correct address.

Non-Returnable Items

Due to the nature of these products, we cannot accept returns or exchanges for:

Buyer’s remorse or customer ordering errors (wrong size, wrong color, etc.).
Gift cards.
Downloadable digital art files.
Custom or commissioned prints.

Sale Items

All sale items, clearance prints, and discounted promotions are final sale and cannot be refunded or exchanged (unless they arrive damaged or defective).

Late or Missing Refunds

If a refund has been approved but you haven’t seen it appear:

Double-check your bank or credit card account again.
Contact your credit card company — they may have processing delays.
Contact your bank, as refunds often take a few days to clear.

If you’ve completed these steps and still haven’t received your refund, please reach out to me directly at art@vanessa-creates.com, and I will track it down for you.

Need Help?

If you have any questions about your order or need to report a damaged/defective item, I’m here to help! Please contact my studio at art@vanessa-creates.com, and I’ll get back to you as soon as possible.

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Vanessa

Inspired by the beauty of Ocean Beach, San Diego